Privacy
Your family's story stays yours.
We treat the information you share with the same care a trusted person would. Here's exactly how — in plain language.
Last updated: 27 May 2026
What we collect
- Account details — your email and a securely hashed password.
- Child profiles — first name (or nickname) and age, added by you.
- Check-ins and notes — the moments and reflections you choose to log.
- Usage signals — basic technical information so the app stays reliable.
What we never do
- We never sell your data.
- We never share children's information with advertisers.
- We never train public AI models on your private check-ins.
How AI is used
When you ask for a reflection, your check-in is sent securely to an AI provider to generate a response, and then discarded by that provider. Your data is not used to train their models.
Sharing with professionals
Sharing only happens when you create a sharing code and give it to someone you trust — a teacher, SENCO, therapist or CAMHS worker. You can stop sharing at any time. See Data & sharing for the full picture.
Your rights
- Ask for a copy of your data.
- Correct or delete anything inaccurate.
- Close your account and request full deletion.
Email hello@underneathapp.com and we'll respond within 30 days.
Security
Information is encrypted in transit and at rest. Access is controlled by row-level security so one family's check-ins are never visible to another.
Questions, concerns or a safeguarding worry? We'd rather hear from you than not. Reach us any time at hello@underneathapp.com.