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Privacy

Your family's story stays yours.

We treat the information you share with the same care a trusted person would. Here's exactly how — in plain language.

Last updated: 27 May 2026

What we collect

  • Account details — your email and a securely hashed password.
  • Child profiles — first name (or nickname) and age, added by you.
  • Check-ins and notes — the moments and reflections you choose to log.
  • Usage signals — basic technical information so the app stays reliable.

What we never do

  • We never sell your data.
  • We never share children's information with advertisers.
  • We never train public AI models on your private check-ins.

How AI is used

When you ask for a reflection, your check-in is sent securely to an AI provider to generate a response, and then discarded by that provider. Your data is not used to train their models.

Sharing with professionals

Sharing only happens when you create a sharing code and give it to someone you trust — a teacher, SENCO, therapist or CAMHS worker. You can stop sharing at any time. See Data & sharing for the full picture.

Your rights

  • Ask for a copy of your data.
  • Correct or delete anything inaccurate.
  • Close your account and request full deletion.

Email hello@underneathapp.com and we'll respond within 30 days.

Security

Information is encrypted in transit and at rest. Access is controlled by row-level security so one family's check-ins are never visible to another.

Questions, concerns or a safeguarding worry? We'd rather hear from you than not. Reach us any time at hello@underneathapp.com.